Transparent svg color problem ?
W
Wineberry Woodpecker
Hello. When I upload the transparent background svg file I created to the project page, it appears black and white. When I upload the same file to printfy or another site, it appears without any problems (in color). What is the problem?
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Olga
open
S
Supporting Vicuna
I analyzed your image and I think you getting an error is because there are too many separated images inside the mockup. I would assume when it tries to export, the process that joins all together takes much time which causes the error. I just joined all the patterns first then applied it as one in the mockup, and it exports without errors.
Olga
under review
Olga
Hi Hakan,
Please reach out to us at help@recraft.ai and attach the image files you're uploading. Additionally, send us a link to your project and a screen recording—this will help us better understand the situation.