Project not loading
S
Spectacular Bandicoot
Projects created previously cannot be opened. There's the Recraft logo spinning and that's it. I can view my images under history but not create new one,
Log In
Canny AI
Merged in a post:
Cannot load projects
G
Gigantic Badger
Since subscribing to Recraft, I've been unable to load up any old projects. Issue occurs anytime I try to click on "Projects" on the main page. Logging out and back in, clearing site data/cookies does not solve the issue. Issue occurs even when using a different browser (so far issue occurs on Chrome, Firefox and Opera). I am able to create new projects but cannot load any old ones.
A screenshot has been attached. In this case the R logo rotates infinietly and the project never loads
G
Gigantic Badger
This has been occuring since first using the site but wasn't an issue until June 19th when I susbscribed
Canny AI
Merged in a post:
Cannot Load Previous Projects.
M
Major Mongoose
For the past few days I have been unable to load my previous projects. I keep getting the rotating R
Olga
Hi,
I'm sorry for the inconvenience. Please send additional details to help@recraft.ai so we can investigate:
What email did you use during the registration process in Recraft?
What device and OS version are you using?
What action were you performing when you first encountered the problem?
Please provide a screenshot/ video of the issue and the URL of the page where the issue occurred.
Thank you for providing this additional information; it will help us investigate the problem so that we can resolve it as quickly as possible.