Issue with "I'm not a robot" verification in Recraft
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Xanadu Duck
Hello Recraft Team,
My name is LubaHar, and I’m experiencing an issue while using your service. When I try to generate an image, I receive the following message:
"Sorry for the interruption. Your operation has been cancelled. Please confirm that you are not a robot."
However, there is no active button to confirm that I am not a robot, which prevents me from continuing my work.
Could you please advise on how to resolve this issue? Is there an alternative way to verify my identity?
I would appreciate your assistance!
Best regards,
LubaHar
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Autopilot
Merged in a post:
I have an issue now that I keep getting a message saying to confirm i am not a robot but the continue button is disabled and I'm not able to confirm. Can this be resolved because I'm not able to continue my work.
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Plum Hornet
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Plum Tuna
marked this post as
complete
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Plum Tuna
We sincerely apologize for the inconvenience. The issue has now been resolved on our end. Please check again and let us know if everything is working as expected.
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Plum Tuna
Hi,
I apologize for any inconvenience.
To assist you further, we would appreciate some additional information:
What email did you use during the registration process in Recraft?
Could you please confirm if you are still experiencing the issue?
What device and browser version are you using?
X
Xanadu Duck
Plum Tuna, Thank you for your time. I would like to provide additional details regarding the issue I’m facing.
My email address is 4umakova.magica@gmail.com, and I am using Google Chrome as my browser. I'm using a desktop computer. The problem has been ongoing for the past hour, and I also experienced the same issue yesterday, which prevented me from working.
I would really appreciate your help in resolving this matter as soon as possible. Please let me know if you need any further information from me.
X
Xanadu Duck
Plum Tuna I’d like to provide additional details regarding the issue.
My email address is 4umakova.magica@gmail.com, and I am using Google Chrome as my browser. However, I have also tried using Mozilla Firefox, and the same problem occurs. The issue has been persisting for the past hour, and I also experienced it yesterday, which prevented me from working.
I would really appreciate your help in resolving this matter as soon as possible. Please let me know if you need any further information from me.