Issue with "I'm not a robot" verification in Recraft
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X
Xanadu Duck
Hello Recraft Team,
My name is LubaHar, and I’m experiencing an issue while using your service. When I try to generate an image, I receive the following message:
"Sorry for the interruption. Your operation has been cancelled. Please confirm that you are not a robot."
However, there is no active button to confirm that I am not a robot, which prevents me from continuing my work.
Could you please advise on how to resolve this issue? Is there an alternative way to verify my identity?
I would appreciate your assistance!
Best regards,
LubaHar
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Olga
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Olga
We sincerely apologize for the inconvenience. The issue has now been resolved on our end. Please check again and let us know if everything is working as expected.
Olga
Hi,
I apologize for any inconvenience.
To assist you further, we would appreciate some additional information:
What email did you use during the registration process in Recraft?
Could you please confirm if you are still experiencing the issue?
What device and browser version are you using?
X
Xanadu Duck
Olga, Thank you for your time. I would like to provide additional details regarding the issue I’m facing.
My email address is 4umakova.magica@gmail.com, and I am using Google Chrome as my browser. I'm using a desktop computer. The problem has been ongoing for the past hour, and I also experienced the same issue yesterday, which prevented me from working.
I would really appreciate your help in resolving this matter as soon as possible. Please let me know if you need any further information from me.
X
Xanadu Duck
Olga I’d like to provide additional details regarding the issue.
My email address is 4umakova.magica@gmail.com, and I am using Google Chrome as my browser. However, I have also tried using Mozilla Firefox, and the same problem occurs. The issue has been persisting for the past hour, and I also experienced it yesterday, which prevented me from working.
I would really appreciate your help in resolving this matter as soon as possible. Please let me know if you need any further information from me.