Hi,

We haven’t received any support request at help@recraft.ai from the email address you used to reach out to us. Could you please let us know if the problem is still relevant?

Hi,

I'm really sorry you've encountered this. To assist you further, we would appreciate some additional information at help@recraft.ai:

-What email did you use during the registration process in Recraft?

-Could you please confirm if you are still experiencing the issue?

-What action were you performing before you first encountered the problem?