Aw, Snap! Something went wrong
L
Likely Firefly
When I try to open an existing or new project, I just get Aw, Snap! Something went wrong Event id: 6920018614cc40e5b219b5ee42dd3a6a null is not an object (evaluating 't.current')
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Olga
Hi Maggie,
I'm sorry you've encountered this! Please write to us at help@recraft.ai and provide some additional information to assist you with resolving the issue:
- What email did you use during the registration process in Recraft?
- Could you please confirm if you are still experiencing the issue?
- What action were you performing when you first encountered the problem?
- What OS and browser version are you using?
- Please share a screen recording showing the issue as it happens, with your browser’s console open
Here’s how you can access the console depending on your device:
Open your browser (e.g., Chrome, Edge, Firefox).Press Ctrl + Shift + J (for Chrome/Edge) or Ctrl + Shift + K (for Firefox).This will open the developer tools. Navigate to the Console tab.
You can also use this instruction: https://webcast.docs.cern.ch/collect-console-logs/#firefox-network-usage