app is not working
F
Fortunate Swordtail
I discover recraft today. I decided to test it for free. I decided to get in using google pw. It is not working, I can ot get in, there is your logo going around in a circle, and nothing else. I am signing in Mexico
Log In
Canny AI
Merged in a post:
Can't connect
F
Fandango Antelope
As soon as I want to use Recraft, I enter my login and the verification code that is sent to my inbox. And the screen gets stuck on the loader, even when I refresh.
C
Concrete Gazelle
Me too! impossible to open my old projects. However, I am a paying customer... The worst thing is that they don't give a ?$#@$! Never an answer! You prick people's money and you break... This box is a scandal! And what is this stupid nickname “concrete gazelle”? I never chose that!
Canny AI
Merged in a post:
App doesn't working
U
Utrecht blue Crayfish
I have been buying recraft since a week ago. I test it in my office PC, and it work, but the app can't work at my home PC. It is not working, I can ot get in, there is your logo going around in a circle, and nothing else. I am signing in Hong Kong.
Canny AI
Merged in a post:
i can not access any of my boards.
T
Tiny Crawdad
Upon clicking the boards the recraft logo just sits in the center of the screen and stays loading indefinitely
Olga
Hi,
I'm sorry you had this experience.
To assist you further, we would appreciate some additional information:
Could you please confirm if you are still experiencing the issue?
What action were you performing when you first encountered the problem?
Please provide a screenshot/ video of the issue and the URL of the page where the issue occurred.
Olga
Hi Tukimi,
To assist you further, we would appreciate some additional information. Please email us at help@recraft.ai.
What email did you use during the registration process in Recraft?
Could you please confirm if you are still experiencing the issue?
Please provide a screenshot/ video of the issue and the URL of the page where the issue occurred.
Olga
Hi Carlos,
I'm sorry this is happening! Please email us at help@recraft.ai and provide the email address you used to register for the service. We'll investigate this further!