I've had no success changing my forum name on here. I know on https://recraft.canny.io/settings it says "Your feedback profile is based on your account with Recraft. Changes to your profile in Recraft will also be reflected here. If you have any issues, reach out to Recraft's support team directly."

But it's unclear where this is changed. I don't see an area. What is the URL?

I've also reached out to Recraft's support team multiple times over the last weeks, with no reply.

Can someone from Recraft please help me?